Plumbing and Heating Emergencies
Water leak? Freezing-cold house? No hot water? In an emergency, we’re happy to come out to you at any time of the day or night. To contact our 24-hour emergency call-out service, just ring 01227 263473.
We may also be able to offer advice over the phone; please call your local office number on 01227 263473. And don’t worry about the cost – if we do come out to you we charge an hourly rate with no additional call-out fees. Our prices are available on request.
Do you suspect a gas leak?
Gas leaks are extremely dangerous and should initially be dealt with by Transco.
If you smell gas:
1. Put out all cigarettes or naked flames immediately and never turn any electrical switches on or off as this may cause a spark.
2. Turn off the gas meter at the control valve (see diagram), open all windows and doors and then call Southern Gas Network's (SGN) free emergency 24-hour hotline on 0800 111 999.